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Category Archives: Marketing

Gallup Report: State of the American Workplace

“The State of the American Workplace: Employee Engagement Insights for U.S. Business Leaders report highlights findings from Gallup’s ongoing study of the American workplace from 2010 through 2012. This latest report provides insights into what leaders can do to improve employee engagement and performance in their companies. It includes an overview of the trend in U.S. employee engagement, a look at the impact of engagement on organizational and individual performance, information about how companies can accelerate employee engagement, and an examination of engagement across different segments of the U.S. working population.”

Customer satisfaction for federal services rises amid threats to gut agencies

NextGov: “Customer satisfaction with federally provided services climbed to its highest peak in four years, a survey suggests. Satisfaction with the federal government had reached an all-time low in 2015, after dipping each year from its all-time high in 2012, according to the American Citizen Satisfaction Index, an economic indicator registered to the University of… Continue Reading

New on LLRX – Why Sole Provider Isn’t Really A Thing and I’m Not Going to Say It Any More

Via LLRX.com – Why Sole Provider Isn’t Really A Thing and I’m Not Going to Say It Any More – Marcia Burris synthesizes and re-frames the long standing concept of a sole source provider for legal research services. Continue Reading

Commentary – Google and the Misinformed Public

Google and the Misinformed Public, By Safiya U. Noble January 15, 2017, The Chronicle of Higher Education: “Digital media platforms like Google and Facebook may disavow responsibility for the results of their algorithms, but they can have tremendous — and disturbing — social effects. Racist and sexist bias, misinformation, and profiling are frequently unnoticed byproducts… Continue Reading

Commentary – The library must rediscover its specialness

guardian – Simon Jenkins – Libraries are dying – but it’s not about the books “Public libraries have had another bad year. They are like churches and local railways. People like having them around, and are angry if they close. But as for using them, well, there is so little time these days. The latest… Continue Reading

Cyberattacks at major law firms highlight security gaps

WSJ.com, Sara Randazzo: “Major U.S. law firms have become more vigilant in recent years about the risks of cyberattacks, but revelations this week of a major hack on two New York firms are a reminder that the industry remains vulnerable. The Manhattan U.S. attorney’s office unsealed a criminal indictment Tuesday against three Chinese men accused… Continue Reading

Commentary – ABA Blawg 100 proof that law blogs belong outside law firm websites

Kevin O’Keefe – “… ABA’s 2016 Blawg 100 – Each year the ABA Journal recognizes the leading law blogs in the industry by the quality of insight and commentary, established authority and other criteria…Blogs build business, a name for a lawyer and relationships because of the authority the blogs establish. Authority is eroded when you… Continue Reading

Guardian – Why time management is ruining our lives

All of our efforts to be more productive backfire – and only make us feel even busier and more stressed by Oliver Burkeman”…And yet the truth is that more often than not, techniques designed to enhance one’s personal productivity seem to exacerbate the very anxieties they were meant to allay. The better you get at… Continue Reading

Ambrogi – The 10 Most Important Legal Technology Developments of 2016

Via LawSites: “What were 2016’s most important developments in legal technology? Every year since 2013, I’ve posted my picks of the year’s top developments in legal tech (2015, 2014, 2013). As another year wraps up, it’s time to look back at 2016. What follows are my picks for the year’s most important legal technology developments.… Continue Reading

NYT – The Secret Agenda of a Facebook Quiz

The Secret Agenda of a Facebook Quiz, McKenzie Funk, NY Times, Nov. 19, 2016 [Commentary/Op-Ed] “For several years, a data firm eventually hired by the Trump campaign, Cambridge Analytica, has been using Facebook as a tool to build psychological profiles that represent some 230 million adult Americans. A spinoff of a British consulting company and… Continue Reading

New report looks at creating a Single Library Digital Presence to support Public Libraries in the future

Vai SLC – “Today sees the launch of ‘Essential Digital Infrastructure for Public Libraries in England: A Plan moving forward’. The report, written by BiblioCommons, looks at how users experience their libraries currently and outlines an approach to building a single digital presence for libraries. The report is funded by the Arts Council and supported… Continue Reading

BeSpacific joins ABA Top 100 Blawgs 2016

“BeSpacific NEW, Top 100 Blawgs: “No one better has her finger on the pulse of the legal information world than Sabrina Pacifici, law librarian and author of the blog BeSpacific,” writes blogger Robert Ambrogi. “Launched in 2002, BeSpacific is one of the longest-running legal blogs and, remarkably, Sabrina seems more prolific today than ever. She… Continue Reading