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Category Archives: E-Commerce

Survey of How Top Companies Rate in Online Transactions With Consumers

The current Online Customer Respect Study, conducted by the Customer Respect Group, provides data on how prominent firms in the U.S. are rated in their online interactions with consumers. “…more than 50 percent of sites say they share personal data without users’ explicit permission. This should concern high-tech firms greatly, since research shows that more… Continue Reading

Survey Rates Best Global Websites

An useful addition to a compendium of competitive intelligence resources, the The Web Globalization Report Card 2005 ($$) “…identifies those companies that have developed Web sites that combine global reach with local usability. In all, this report rates the Web sites of 200 companies across 16 industries.” [Link to press release and website]. “The top… Continue Reading

Consumer Reports’ Surveys Competition in Online International Airfares

Global Concerns: An In-Depth Examination of Travel Web Sites Selling International Airline Tickets “Consumer WebWatch wanted to determine if competition was more or less intense in the international market. The conclusion of this test is that online competition within the international airfare arena is indeed robust. Despite relatively high ticket prices, many of the sites… Continue Reading