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Category Archives: E-Commerce

Report Examines Digital Business Models and Copyright Implications

From Harvard’s Digital Media Project, a new report, Assessing the Impact of Policy Choices on Potential Online Business Models in the Music and Film Industries (83 pages, PDF): “To prevent unauthorized copying of their works, copyright holders have traditionally relied on practical barriers as well as their legal exclusive rights to control reproduction and distribution.… Continue Reading

Industry Launches Initiative to Address E-Waste

Learn how to safely dispose of, donate, sell or reuse PCs and tech gadgets, from this new website, the Rethink Initiative, co-sponsored by eBay, Intel and other industry leaders. Related Resources: From the Silicon Valley Toxics Coalition survey, “…only 15 percent of Americans are aware that electronic items can be recycled,” and from Gartner research… Continue Reading

Desperately Seeking Customer Support

Having recently been caught on a treadmill to nowhere in my quest for “customer care” and “technical support” from two major vendors for hardware issues, this New York Times article hits home. It describes the frustrations of trying to locate a support telephone contact number on the websites of a range of product websites. This… Continue Reading

Survey Documents Significant Privacy Issues in 2005

This InfoWorld commentary details previous consumer data compiled for the Ponemon Institute’s Privacy Trust Surveys on e-commerce and government related developments. From this data, the author concludes that in 2005, major privacy issues will be ID authentication technology, phishing, net advertising, the collection of airline passenger data, and earning consumer trust. Continue Reading

FTC Issues Final Rule Defining Email Spam

Press release: FTC Issues Final Rule Defining What Constitutes a “Commercial Electronic Mail Message” “The Federal Trade Commission today issued final regulations (81 pages, PDF) to facilitate the determination of whether an e-mail message has a commercial primary purpose and is subject to the provisions of the CAN-SPAM Act. The CAN-SPAM Act, which took effect… Continue Reading