World Economic Forum – Beyond Fintech: A Pragmatic Assessment Of Disruptive Potential In Financial Services – Part of the Future of Financial Services series | Prepared in collaboration with Deloitte August 2017.
“Consistent with the World Economic Forum’s mission of applying a multistakeholder approach to address issues of global impact, creating this report involved extensive outreach and dialogue with numerous organizations and individuals. They included the Forum’s Financial Services, Innovation and Technology communities, professionals from academia and the public sector. The outreach involved over 150 interviews and 10 international workshop sessions, encouraging collaborative dialogue to discuss insights and opportunities concerning fintech disruption within the financial services industry….Fintechs have changed how financial services are structured, provisioned and consumed, but have not successfully established themselves as dominant players. Many fintechs (small, technology-enabled new entrants) came into existence with the goal of overtaking incumbents as the new dominant players in financial services – but have shifted to building partnerships as they struggle with scale and customer adoption…”