The Aviation Consumer Protection homepage has a link to an archive of Air Travel Consumer Reports, the most recent of which was published August 7, reflecting data from June 2003. Information is divided into report sections that address specific consumer issues, by carrier, that include: Flight Delays, Mishandled Baggage, and Consumer Complaints (Includes Disability Complaints). Reports are available in pdf and Word format, and make for interesting reading whether you are a frequent or occasional airline traveler.