Get a rep on the phone faster & get better help – This site has a fee component but the search engine is free and provides actionable information at no cost. Note – if you want to speak with a person (not a chat bot) you may have to be on hold a very very long time. This site actually gives you an accurate estimated hold time. I waited two hours to talk to a “human” representative of a major communications company, and the individual was very helpful. Keep working while you are on hold and re-dial immediately if you are dropped and stay in the queue. Do not give up.