“…in-person usability testing isnt always feasible. Projects take longer than expected, budgets get tightened, and target users can be hard to come by. So whats a usability crusader to do when in-person usability testing is impossible? One option is to conduct usability interviews using an online meeting service, such as WebEx. (There are a number of other companies offering similar services, but our discussion will focus on WebEx since that is the service used for this particular study.)”
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