“Today’s tech-savvy world demands tech-savvy government. Increasingly connected citizens and stakeholders are asking governments to deliver services more rapidly and efficiently. Yet the public service bureaucracies that form the governmental backbone often take a conservative approach to adopting the latest Internet-based technologies to accelerate service delivery. On June 3, 2008, Deloitte and the National Academy of Public Administration convened a group of government leaders, subject matter experts and forward thinkers to develop a road map to help the next administration navigate the work force and organization changes that need to occur to move to a more collaborative model of government.” [Note: links to related documents are here]