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VA Launches Development of New Online Claims System

News release: “Secretary of Veterans Affairs Eric K. Shinseki announced today plans to develop a fully automated, online system for handling Veterans’ disability compensation claims. More than a simple digitization of existing paper-based claims, the new system is part of VA’s modernization of the end-to-end processing workflow. Automation will substantially reduce processing time and increase accuracy while simplifying the way that Veterans interact with the claims process. “This new program accelerates our effort to eliminate the claims backlog through automation and modernization of our systems,” said Secretary Shinseki. “It’s another step in transforming VA into a 21st Century department that better serves our Veterans.”..Veterans exposed to herbicides while serving in the Republic of Vietnam who today have B-cell leukemia (hairy-cell leukemia), Parkinson’s disease, or ischemic heart disease are slated to be the first users of the automated system. The final regulation implementing the presumption of service connection for these three diseases is poised to become effective later this year. While the first use of the new system will be limited to this pending subset of disabilities, usage will expand over time to include claims for other conditions.”

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