Accurate, Focused Research on Law, Technology and Knowledge Discovery Since 2002 to relaunch as front door to benefits, services “Amid a barrage of daily headlines about turnover, disarray and mismanagement, the Department of Veterans Affairs is looking to reinvent itself as an agile agency focused on customer service. The effort is paying off – without much in the way of publicity, a unified VA services website at has attracted 40,000 daily users and spurred a 700 percent increase in online appointment scheduling. Marcy Jacobs, the executive director of the digital services team at VA, is being honored with a Service to America Medal for Management Excellence on Oct. 2 for her work on But if you want to see what all the fuss is about, you’ll have to check before Veterans Day — because despite the success of the deployment, the digital services team is pivoting to a new content plan. As VA Secretary Robert Wilkie announced at a recent Senate hearing, on Veterans Day a new website is launching. Instead of serving as a corporate front door for the VA organization, the reimagined will be a portal for veterans to access a full suite of services available to them…”

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