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USPS IG – Retail and Delivery: Decoupling Could Improve Service and Lower Costs

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Retail and Delivery: Decoupling Could Improve Service and Lower Costs September 22, 2011

  • “In this study, we draw upon the experiences and insights of key stakeholders in the postal community, private sector delivery companies in the United States, and foreign postal operators to gauge potential consequences and outcomes. In short, we found that while the Postal Service has made some steps in this direction, a much broader and more strategic implementation of decoupling could add value to the Postal Service by lowering costs and improving service to the American people. We believe that carefully decoupling retail and delivery both physically and managerially primarily in urban and suburban areas would have the most practical benefit. These changes could provide improved customer service for existing products and better options to the Postal Service for reconfiguring both its delivery and retail networks and offering retail products and services that can best respond to changing market conditions and diverse customer needs across the country.”
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