“According to the 2012 United Nations E-government Survey rankings, the Republic of Korea is the world leader (0.9283) followed by the Netherlands (0.9125), the United Kingdom (0.8960) and Denmark (0.8889), with the United States, Canada, France, Norway, Singapore and Sweden close behind. The steady improvement in all the indicators of the e-government development index has led to a world average of 0.4877 as compared to 0.4406 in 2010. This reflects that countries in general have improved their online service delivery to cater to citizens needs. On a regional level, Europe (0.7188) and Eastern Asia (0.6344) lead, followed by Northern America (0.8559), South Asia (0.3464) and Africa (0.2762). Despite progress, there remains an imbalance in the digital divide between developed and the developing countries, especially in Africa. The latter region had a mean e-government development index of about 30 per cent of Northern America and about half of the world average. The digital divide is rooted in the lack of e-infrastructure, which has hindered information-use and knowledge-creation. The tremendous difference of broadband width and subscriptions between the developing and the developed world proves that there are yet many milestones to be reached in order to close the gap of the digital divide.”
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