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Thrift Savings Plan Website Under Scrutiny

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Federal Computer Week reported on “a crisis of confidence” in the Thrift Savings Plan” over “an overwhelming backlog of individual transactions” on the Thrift Savings Plan website.
See also this press release from the Committee Government Reform on the July 24 hearing “on the customer service provided by the Federal Retirement Thrift Investment Board (FRTIB), and the difficulties linked to the recent launch of a new Thrift Savings Plan (TSP) website.”

  • “The Committee has received many complaints that the site remains difficult to access, particularly to make loan requests and contribution allocations. Consequently, participants have missed home purchases because loans were not processed, had contribution allocations delivered to the wrong funds, and experienced other service lapses.”
  • UPDATE: Thrift board fixes record-keeping system’s Web front end
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