The Atlantic [free to read] “…When you order a pair of sweatpants online and don’t want to keep them, a colossal, mostly opaque system of labor and machinery creaks into motion to find them a new place in the world. From the outside, you see fairly little of it—the software interface that lets you tick some boxes and print out your prepaid shipping label; maybe the UPS clerk who scans it when you drop the package off. Beyond that, whole systems of infrastructure—transporters, warehousers, liquidators, recyclers, resellers—work to shuffle and reshuffle the hundreds of millions of products a year that consumers have tried and found wanting…Reverse logistics—basically, the business of moving unwanted products back up the supply chains from whence they came, or into different supply chains entirely—is a ballooning global industry that was valued at nearly $1 trillion in 2022. Before the advent of online shopping, return rates for even finicky products like clothing were in the single digits; now 20 to 30 percent of all purchases come back. Beyond the behemoths—Amazon, Walmart—very few retailers undertake the messy, fiddly work of evaluating the deluge of products themselves. Instead, the prepaid shipping labels you print out guide most of your returns to third-party facilities like Inmar, where they’re stacked six feet tall in palletized bins known as gaylords, along with thousands of other retaped cardboard boxes and poly mailers, all waiting to be ripped open, eyeballed, and searched by hand.”