Brian Mathews – Chronicle of Higher Education –  The New Service Layer – “…During this same time — while reference transactions were declining — other service points migrated into our environments. Writing Centers, Communication Studios, Multimedia Studios, IT Help Desks, and Adaptive/Assistive Technologies Support Spaces are all common today. Other niche areas have emerged including data visualization rooms, GIS Labs, markerspaces, Digital Humanities Centers, Scholars’ Labs, language labs, and gaming labs. Libraries are as robust as ever. We may be answering fewer traditional questions, but collectively we are involved across many more components of the academic enterprise.”