News release: “Americans are more satisfied with services provided by the U.S. federal government for a second consecutive year, according to a report released today by the American Customer Satisfaction Index (ACSI). ACSI results show that citizen satisfaction with federal government is up 2.2% to 68.4 (on a scale of 0 to 100) in 2012 compared to the prior year. The net gain for federal services since 2010, when citizen satisfaction sank to a low of 65.4, is a healthy 4.6%. The two-year positive trend for the federal government helps narrow the public sector-private sector satisfaction gap in 2012. The lowest-scoring economic sector, Information at 71.9, is now 3.5 points ahead of the federal benchmark, down from 7.4 points in 2010.”

• 2012 Public Administration/Government Benchmarks
• 2012 Citizen Satisfaction by Federal Department
• 2012 Government Agency Segment Benchmarks
• Commentary Federal Government 2012 Results