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Report: The Perils of Performance Measurement

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The Perils of Performance Measurement, by Olivier Serrat, Asia Development Bank [Stuart Basefsky]

  • “Today, performance is appraised the world over: in academia, the arts, business, entertainment, government, news, politics, schools, science, sports, and war, among others. In the public sector, the need to sell the idea that management is improving means that indicators proliferate, on the whole, without regard for unintended consequences from the practice. Performance indicators are simultaneously misunderstood, over promoted, and accordingly misused.”
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