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Report: Citizen Satisfaction with Federal e-Government Hits All-Time High

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American Customer Satisfaction Index E-Government Satisfaction Index, February 3, 2009 and related Excel Score Chart

  • “The truth is that even before Obama became President, the government was doing a remarkable job satisfying citizens with e-gov initiatives—in fact, as the following report attests, citizen satisfaction with e-government was at its highest point in more than five years at the end of 2008 (the study’s surveys were conducted on more than ninety-four federal websites from October 1-December 31,
    2008). However, we’ve only scratched the surface of e-gov’s potential, and a new President with a commitment to technology and the Internet is the perfect choice to implement new policies, executive orders, funding, and legislation that will improve the ability of federal departments, agencies, and programs to serve citizens online.”
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