“New federal airline passenger protections took effect in April, but they were only a first step. The new rules dont cover all airlines or airports. And passengers still dont have a clear set of rights in many important customer service areas. The Department of Transportation (DOT) now wants to fill these gaps, and it’s asking for public feedback. Here, you can find out what additional passenger protections are being considered — and have your say about whether or not DOT is on the right track in dealing with tarmac delay, bumping, extra or hidden fees, and other air traveler concerns.” [Stuart Basefsky]
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