The Impact of the Internet on Institutions in the Future, Janna Quitney Anderson, Elon University, Lee Rainie, Pew Research Centers Internet & American Life Project, March 31, 2010: “Technology experts and stakeholders say the internet will drive more change in businesses and government agencies by 2020, making them more responsive and efficient. But there are powerful bureaucratic forces that will push back against such transformation and probably draw out the timeline. Expect continuing tension in disruptive times.
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