Accurate, Focused Research on Law, Technology and Knowledge Discovery Since 2002 Long-Term Strategy Needed to Improve Website Usability Long-Term Strategy Needed to Improve Website Usability, GAO-16-693: Published: Aug 30, 2016. Publicly Released: Aug 30, 2016:  “The Office of Management and Budget (OMB), General Services Administration (GSA), and the Performance Improvement Council (PIC) took several steps to improve the usefulness of, a website intended to serve as the public window to the federal government’s goals and performance. However, their actions do not fully meet selected requirements for federal websites (which are based on relevant statutes, regulations, and executive orders) and do not fully meet provisions of the GPRA Modernization Act of 2010 (GPRAMA):

  • In accordance with, GSA, on behalf of OMB, issued a usability test in September 2013. The test identified issues with the website’s accessibility, purpose, data visualizations, and search function. However, OMB and GSA have not addressed all of the test’s findings.
  • OMB and the PIC are tracking 18 of 24 website performance measures required by, but have not set goals for those measures. In June 2013, GAO recommended they track measures and set goals for those measures. However, those recommendations remain open.
  • OMB has not met all of the GPRAMA public reporting requirements for In particular, GAO identified several areas where OMB is not fully meeting agency priority and cross-agency priority goal public reporting requirements. OMB and PIC staff told GAO they are aware that is not fully GPRAMA compliant, but in moving forward, are focused on ensuring its compliance…”

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