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Paper – Information “Lost and Found” – new models for library reference service

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Information “Lost and Found” – new models for library reference service, Rauha Maarno, Editor-in-Chief for the HelMet Web Library, Helsink, Finland

  • “The paper discusses the transformation of library reference service in the context of public libraries: from information repository to knowledge platform. The subject is approached with everyday experiences from the Helsinki City Library’s web reference service, the question and answer (Q&A) – site Ask Anything which has been operating since 2001. The service, with over a million web visits per year, has an active web community and regularly appears in the programming of two local radio stations. A renewed version of the web service based on open-source software will be released in August 2012.”
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