Dorothy Leonard, Walter Swap, Gavin Barton, June 09, 2015: Excerpted from Critical Knowledge Transfer: Tools for Managing Your Company’s Deep Smarts. “A fully realized knowledge transfer initiative requires substantial resources — financial, time and personnel. Yet the need for expertise to be passed on, and the costs of not doing so, must be recognized. Most organizations do not have knowledge transfer built into their operations. Instead, they need to make special efforts to transfer know-how. (In our survey of CIOs, CTOs and HR executives, only 23 percent indicated that their organization had a specific program dedicated to knowledge transfer.) In the face of a lack of resources, your temptation will likely be to resort to lectures by the experts to the learners as the most expeditious mode of transfer. You know that you can’t possibly re-create expert decision-making and diagnostic capabilities in learners’ minds that way. Yet those deep smarts are what your organization truly needs. And allowing the learner to actively discover the knowledge can be a very effective strategy…”