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OIG: The Social Security Administration's Electronic Government Services

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A-14-08-28113, 08/11/08 – Quick Response Evaluation: The Social Security Administration’s Electronic Government Services

  • “SSA is developing a wide range of eServices to improve its services to the public because the Agency is facing what is often referred to as a “silver tsunami” of baby boomer claims. Due to the aging of the baby boomers, SSA is facing an avalanche of retirement and disability claims at the same time that it must address large backlogs due to years of increasing workloads and limited resources. The first of approximately 80 million baby boomers has already applied for retirement benefits. Baby boomers are also applying for disability benefits in greater numbers than previous generations. Over the next 10 years, SSA’s traditional workloads will increase substantially—retirement claims by over 40 percent and initial disability claims by nearly 10 percent.”
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