Via LLRX.com – Law Firm Libraries Cannot Simply Be A Service…It Must Be A Strategic Partner
Greg Lambert speaks to fellow Law Librarians, Knowledge Managers and law firm info pros from a pro-active position as he addresses the increasingly prevalent issue of outsourcing critical librarian staff. Institutional knowledge, excellent communications skills, teaching and training competency, a focus on the delivery of excellent customer service, and the capability to respond rather than react to requirements in an increasingly fast paced and competitive arena are key strengths of in-house staff. This conversation has both strategic and tactical implications which our profession must address expertly, actively and timely.