Via LLRX – 2017: The Year of Change for the Legal Industry? This commentary by attorney Nicolle Schippers offers insight and perspective on how technology has changed the paradigm of legal services and client communications in 2017. Looking forward to 2018, Schippers calls upon her colleagues to engage in a continuing dialogue to collectively deliver more consumer-focused and service-oriented services that leverage actionable technology solutions applied in the interest of best serving the legal needs of consumers.