The 2002 National Technology Readiness Survey (NTRS), co-sponsored by the Center for e-Service at the University of Maryland’s Robert H. Smith School of Business tracks the following data:

• Impact of the Internet on Work
• Strides in E-Service
• Consumer-to-Consumer (C2C) Commerce
• E-Government Trends

From the press release: “The survey suggests companies should accept some personal use of the Internet at work as not only inevitable, but as positive to the organization. Totally segregating work from personal activities might result in a net decline in work performed, not to mention lower workplace morale.”
See also The Harris Poll® #8, February 5, 2003. This poll found that Internet access continues to grow but at a declining rate, with 67% of adults (140 million people) now online, including 57% with Internet access at home.