October 26, 2006 press release: – “Today, the National Community Reinvestment Coalition (NCRC) filed a consumer protection complaint to the Federal Trade Commission (FTC) alleging Internet financial services and real estate provider Zillow.com is misleading consumers, real estate professionals and financial service providers in on-line home valuations.”
Zillow’s response to the complaint, posted on the Zillow Blog, October 27, 2006, including in part as follows: “We try really hard to be approachable and open about what we’re doing, and take all feedback seriously. So we were surprised (and disappointed) that the group that sent the letter, the National Community Reinvestment Coalition, did not contact us first, and instead sent it directly to the press at the same time it was sent to the FTC. Zillow is about empowering consumers with information and tools which they have not had access to before. Our Zestimates are designed as a starting point…”
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