Press release: “eUser, a Europe-wide survey of citizen needs for eGovernment and other public online services, funded by the EU, finds that 55% of those who have used eGovernment services are positive. Early efforts by Member States have led to a good start. Nevertheless, a considerable proportion (33%) of users experience at least one significant obstacle when using or trying to use online government services. These include locating the relevant online service in the first place; using eGovernment efficiently; dealing with poor or patchy quality of content; and limitations in service functionality. To remedy this situation, European governments must intervene on both the supply side – tailoring services to user needs and the user side – developing eSkills and awareness of online advantages.”