Press release: “Leadership in Customer Service: Building the Trust (108 pages, PDF) is Accentures seventh global report on government service delivery. The report showcases insights from in-depth interviews with 45 high-ranking government executives from the 11 countries that consistently top Accenture’s annual survey of governments’ use of technology in customer service: Canada, the United States, Denmark, Singapore, Australia, France, Japan, Norway, Finland, the United Kingdom and Ireland.”