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Javelin: U.S. Credit Card Issuers Dramatically Improve Customer Fraud Detection

News release: Javelin Strategy & Research released its Fifth Annual Card Issuers’ Identity Safety Scorecard, which analyzes the top 25 U.S. card issuers’ capabilities for protecting customers from identity fraud. To compile the report, Javelin incorporated data from annual household, consumer, and issuer surveys using Javelin’s Prevention, Detection and Resolution™ criteria to accurately reflect customer demands and trends in how issuers protect against fraud. The Javelin scorecard is a structured assessment of each issuer’s fraud protection services. The scorecard ranks features that best empower two major victims of the nation’s $48B identity fraud problem—cardholders and issuers—showing how to turn the tables on a worrying method of crime.”

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