“…To further institutionalize and build upon this progress, today we are announcing the establishment of the Core Federal Services Council. A key milestone of the Customer Service CAP goal, the Council will serve as a government-wide governance vehicle to improve the public’s experience with Federal services, from experiences of Americans who visit a Social Security Administration office, to those who pass through a TSA security check at the airport, check online with the IRS for an answer to a tax question, or reserve a campground at a National park. Led by the Office of Management and Budget, the Council will be comprised of representatives from the top 28 Federal programs that provide transactional services directly to the public. Working together, the representatives will employ data-driven best practices from both within and outside of Government to identify challenges in improving customer service, share strategies to address these challenges, and expand the use of feedback data, self-assessments, data-sharing, and journey mapping.”