New release: “IDC Government Insights announced the availability of a new report, Creating More Effective Government Information and Service Channels – Citizen Survey and Analysis (Document # GI229971), based on new survey data revealing that U.S. citizens expect governments to provide multiple channels for the delivery of government services information, including in person, by mail, by telephone, by email, and via a personal computer. The survey revealed the highest preference for interacting with all branches of U.S. government is currently through government Web portals via a personal computer; 36% of respondents chose this method of interacting with the federal government. However, currently, when it comes to interacting with government regarding information and services, one in five survey respondents is not satisfied with the experience with any branch of government, despite efforts at all level of government to improve citizen satisfaction. This new report was designed to help governments looking to evolve from open/transparent government to “Smart Government,” which intuitively measures outcomes and monitors citizen satisfaction across all channels to more effectively provide services and information.”