“Here’s something we’re still struggling with at Filament: How might we surface the nonverbal cues otherwise invisible in virtual meetings? The ability to see people and observe them observing us during work builds a framework for a lot of important parts of teamwork. It helps us establish trust, gain commitment, confirm understanding and consensus, or understand emotional states.  Most people realize that in the transition from an office to an online remote setting, we are missing critical information about the very people we depend on to get the job done. This is partly why it’s often perceived as a less satisfying, more exhausting form of work. Even though we often have good visual information about at least some people’s faces with today’s technological sophistication, we don’t have as much information as we are used to from in-person interactions. In [other words] we lose the ability to observe others observing us, since we often don’t know where their gaze is directed. (They’re looking at their screens, not us.)…”