Washington Post – “Service providers use their lock on neighborhoods — and a lack of rules — to take advantage of us. Here’s how to spot their tricks…Across many American communities, one or two companies control how we get online — and treat us like captives. They obscure the truth on their bills. And when we don’t know what we’re paying for, we end up getting fleeced…And most of all, they push us onto packages with limited-time pricing that rises dramatically if you don’t remember to call up and threaten to quit. (If you need help lowering your bill, I wrote this guide with five tips.)…”