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How Federal Agencies Can Effectively Manage Records Created Using New Social Media Tools

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How Federal Agencies Can Effectively Manage Records Created Using New Social Media Tools, Patricia C. Franks, Associate Professor, School of Library & Information Science, San Jose State University

  • “Dr. Franks’ report addresses the challenges of federal recordkeeping in the social media age. She describes the struggle of agency records managers to keep up with the information revolution, as well as the historical evolution of how records management and information technology have become both intertwined and yet separated by “silos” in many agencies. She identifies the
    governance challenges, the policy challenges, the technology challenges, as well as the capacity challenges to address these issues. She concludes with recommendations for improving social media records management, and offers a series of best practices based on interviews with dozens of records managers, Web masters, and social media managers across the federal government.”
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