World Bank: “Giving poor people a say in the water and sanitation services they receive, and allowing alternative documentation to prove residence are some of the simple solutions that can bring sustainable water and sanitation services to the hundreds of millions currently living without, according to a new report released by the Water and Sanitation Program (WSP). According to UNICEF and WHO, 900 million do not drink safe water and 2.5 billion people live without access to improved sanitation, leading to millions of deaths every year, mostly of children under five. The report, Guidance Notes on Services for the Urban Poor: A practical guide for improving water and sanitation services, identifies barriers to service delivery for poor people living in urban areas in Africa, East and South Asia, and Latin America and recommends practical solutions to overcome them.”