“James Daunt, chief executive of Waterstones, contends that the resurgence of the physical book is real and sustainable. Furthermore, a focus on the book as object of desire has been central to his turnaround of Waterstones. This has not only seen the firm return to profit, but has made the shops, once dim grey halls of cheap paperbacks, ziggurats of three for twos and mountains of celebrity cookbooks, things of beauty in themselves, as cleverly curated and carefully atmospheric as Daunt’s eponymous London bookshops. “A very large part of the way I sell books has been about how you present them, how you bring the customer to them and exploit the tactile sense of a physical book. We’ve changed the furniture at Waterstones to make that happen. We have smaller tables with more focused displays. Everything is aimed at persuading people to pick things up, trying to catch their eye, making bookshops a place where you discover beautiful things.”
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