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Global Survey Examines Delivery of E-Gov’t Services

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From Accenture, the sixth annual global report on delivery of e-government services, “Leadership in Customer Service: New Expectations, New Experiences,” is available free but requires registration to download. Use this link to review excerpts that include Background, Key Findings, and The Citizens’ View.

  • Press release – Governments Must Move Beyond eGovernment Initiatives to Enhance Customer Service for Citizens, Accenture Study Finds: “Despite having invested billions of dollars moving services and information resources online, governments around the world are still struggling to meet citizens’ growing expectations for better customer service.”
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