“The Consumer Action Handbook is a free resource guide that provides general information on shopping for goods and services and tips about your consumer rights. The Handbook has information to help you file a complaint about a purchase and includes a sample complaint letter that you can use and send to a company. It also includes a consumer assistance directory, with contact information for consumer protection offices in government agencies, and customer service departments at many national corporations. You can get a free copy of the Consumer Action Handbook in one of three ways:

• Online: Order a printed copy of the Handbook online.
• Download a digital copy of the Handbook as a pdf, epub, or mobi file for an e-reader device.”