Federal government agencies are increasingly leveraging the Internet to disseminate information, communicate with citizens, and provide services that range from the online preparation and filing of tax forms to the preservation of digital archives of public documents.
This new GAO report addresses key e-gov issues including user privacy, data security, the expansion of useful services, and development of the IT infrastruture. Electronic Government: Proposal Addresses Critical Challenges, by Linda D. Koontz, director, information management, before the Subcommittee on Technology and Procurement Policy, House Committee on Government Reform. GAO-02-1083T, September 18., 2002.