Washington Metropolitan Area Transit Authority: Assessing Fiscal Risks and Improving Workforce Management Would Help Achieve Strategic Goals, GAO-18-643: Published: Sep 10, 2018. Publicly Released: Sep 10, 2018: “In recent years, Washington, D.C.’s Metro transit system has had serious safety problems and has lost revenue during lengthy maintenance. These conditions put pressure on Metro to effectively manage its most expensive resource—its workforce. We found: Metro’s pension costs are increasing faster than other workforce costs, which could make it hard to continue providing employee benefits without compromising future service. Metro’s workforce management policies and processes don’t help it achieve safety and customer service goals. We recommended fully assessing Metro’s pension risks and improving workforce planning and performance management.”