Following up on previous postings on the FBI’s virtual case file system, see Information Technology: Responses to Subcommittee Post-Hearing Questions Regarding the FBI’s Management Practices and Acquisition of a New Investigative Case Management System, GAO-06-302R, December 21, 2005.
“The absence of performance-based contracting and effective contractor tracking and oversight has constrained the FBI’s ability to effectively manage and oversee its EA contractor. More specifically, it has inhibited the bureau’s ability to adequately define product quality expectations, which in turn increases the chances that delivered products will require rework. Such rework puts the bureau at risk of spending more time and money than necessary to produce an architecture. Consistent and stable management leadership is a human capital best practice and as such, should be an ongoing and sustained focus of the Director within all FBI organizational components, including IT.”
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