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FTC publication, A Business Guide to the FTC's Mail or Telephone Order Merchandise Rule

News release: “As part of the Federal Trade Commission’s systematic review of all of the agency’s rules and guides, the FTC is seeking public comment on proposed amendments to the Mail or Telephone Order Merchandise Rule. The Rule, issued in 1975, requires that marketers who solicit buyers to order merchandise through mail or telephone must have a reasonable basis to expect that they can ship ordered merchandise within the time frame they advertise, or, if no time frame is specified, within 30 days. The Rule also requires that, when a seller cannot ship within the promised time, the seller must obtain the buyer’s consent to a delay in shipping or refund payment for the unshipped merchandise. In 2007, the FTC sought public comment on how the Rule could be amended to address changes in technology and commercial practices. Based on a review of comments received, the FTC has concluded that the Rule continues to benefit consumers and will be retained.”

  • “An FTC publication, A Business Guide to the FTC’s Mail or Telephone Order Merchandise Rule, offers information about the Rule and how to comply. The Commission also published a notice announcing some technical amendments to alphabetize the definitions and move them to the beginning of the Rule.”
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