“How does a fixed rate mortgage compare to a variable rate mortgage? What can you do about a store that doesn’t honor its refund policy?  What if you have a complaint about an insurance company? The world can be a tricky place for consumers. It takes time and energy to research companies, compare products, and stay up-to-date on the latest scams. At times, it might feel like a full time job. The 2014 Consumer Action Handbook can help, and it’s now available to order or download for free. The Handbook compiles practical consumer tips on topics that matter to you, like buying a home, paying for college, writing a will, and making mobile purchases. It’s updated annually by GSA’s Office of Citizen Services and Innovative Technologies, and also is available online with interactive features at USA.gov/consumer.”