News release: “In response to a request by the Federal Communications Commission for comment, the Federal Trade Commission said that the cramming of unauthorized charges on wireless phone bills poses a serious problem for American consumers. The FTC said in its comment that wireless providers should be required to give customers the option to block all third-party charges from their bills. The FTC has extensive experience protecting consumers against the cramming of unauthorized charges on their landline telephone bills through aggressive law enforcement actions, and has advocated for reforms to eliminate landline cramming. With regard to wireless cramming, the comment notes, in the past few years the FTC and FCC have reviewed thousands of complaints about unauthorized third-party charges on wireless bills. The number of reported complaints undoubtedly understates the full extent of wireless cramming by a substantial amount.”
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