“Recent research has made clear what many folks have personally experienced: The federal government needs to improve how it interacts with the public. Enter the Federal Front Door, an initiative to improve public-government interactions across the board. We’re currently exploring projects to improve the quality of experiences and interactions people have with the government. These include efforts to improve transparency in service design, promote information sharing among agencies, and increase people’s trust in the government… All our work is guided by user research — structured conversations with people from varied populations. This research report highlights our lines of inquiry, provides detailed descriptions of what we learned, and raises questions that warrant further study.”

• Expectations and challenges – Informing the future of the Federal Front Door Final report, February 2016