Unauthorized Fees: What’s Hiding in Your Phone Bill? by Joel Gurin, Chief, Consumer and Governmental Affairs Bureau, July 12, 2011: “If you’re a savvy consumer, you know how small charges can add up over time. You may regularly scrutinize your bank statement for overdraft fees, scan your credit card bill for hidden charges, and pay careful attention to shipping and handling every time you order something online. But you may not realize that unauthorized mystery fees can also hide in your phone bill. Without realizing it, you may be a victim of “cramming,” a fraudulent, illegal practice that the FCC is taking action to fight.”