“Many airports have developed and applied sophisticated programs that provide travelers with ground access information; but, historically, there is little guidance or common format for presenting this information to the public, either on airport websites or via other electronic media. In addition, although many metropolitan areas have or are developing advanced traveler information systems, few of these systems are integrated with airports or address ground access requirements specific to airport travelers. The information provided in this guidebook and CD is intended to serve as a resource to help airport personnel assess their current situation and identify customer as well as operational needs that may be addressed through the provision of advanced traveler information technologies. This guidebook will also help airport personnel to evaluate and select ITS technologies to meet specific identified needs, and then develop an implementation strategy that is feasible from funding, coordination, and operational and maintenance perspectives.
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