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E-Gov Sites Effectively Compete With Private Counterparts

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The current American Customer Satisfaction Index (ACSI) E-Government Report is available in two parts, one presenting Fourth Quarter Scores (Last Update: February 18, 2004) Retail, Finance/Insurance, E-Commerce, and one presenting Recent E-Government Scores for Q1 2004. The studies indicate that some e-gov sites register user satisfaction that meets that of widely known e-commerce sites such as Amazon.

  • “Health and recruitment are two high-potential, high-impact areas of e-government….These agencies (Health and Human Services’ MedlinePlus and OPM’s USAJobs) are showing they are up to the challenge of actively competing with the private sector.” [Link]
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